RETURNS

Original sales receipt must accompany returns. We accept returns for exchange or refund within 30 calendar days after delivery of the product. At our sole discretion, after 30 calendar days, we will offer an exchange or store credit only. Items must be in "new, unaltered, and unused condition."

If an item is received damaged or is incorrectly shipped by us, please contact Customer Support immediately. Refunds are contingent upon inspection of the item(s) once we receive them.

The customer is responsible for all shipping costs if the seller is not at fault.

• Log in to your account here to request a return or exchange and to obtain an approved Return Merchandise Authorization (RMA), so we can keep track of your exchange.
• All returns and exchanges to Kitanica must be postmarked within 30 days of receipt of merchandise. After 30 days, this policy becomes void.
• refund will be issued within a week of receiving your returned merchandise, provided the RMA has been generated.
• Including an incomplete or inaccurate RMA with your shipment will cause processing and refunding delays.
• The buyer is responsible for all return shipping charges.
• Closeout, Special Order, and seconds items are not eligible for return or exchange.
• If you received a gift purchased from Kitanica and need to make a return, please contact our returns department for assistance

RETURN EXCEPTIONS

Our return department inspects every product that is returned. We reserve the right to refuse returns if one or more of the following has occurred

• Obvious signs of wear and tear, including holes in any merchandise.
• Garments that have been laundered, tailored, and/or altered, etc.
• Dirt, sun and/or water damage, antiperspirant stains, makeup, animal fur, etc.
• Obvious odors such as cigarette smoke, perfume, or colognes

REFUND INFORMATION

A refund will be remitted to you via your credit card account or PayPal account for the merchandise amount, excluding the original shipping and handling fees. All returned items sent back in used and/or damaged condition will be rejected and sent back to the buyer. If customers refuse their denied ineligible return shipment, Kitanica LLC reserves the right to liquidate the inventory and withhold credit. All clearance and factory seconds merchandise sales are final and are not eligible for return.

DEFECTIVE ITEM POLICY

f you receive an item that is defective, it must be sent back to us within 30 days of receipt of the merchandise. Once the item has been received and deemed defective by our Return Department, a new item will be shipped out to you, or a refund will be issued if preferred. You will not be charged a reshipment fee

INTERNATIONAL RETURNS

To exchange your international purchase, we require a postage fee. After we receive your exchange item, we will send you a request for funds to cover the return postage fee through PayPal, where you can pay with PayPal or a credit card. Once we confirm your payment, we will process the exchange.

ALL RETURNS AND EXCHANGES MUST BE SENT TO

Kitanica LLC
Return Department
650 Whitney St.
San Leandro, CA 94577
Customer Service: (510) 893-3014

For your protection, we recommend using a reputable carrier to ship and insure your packages. We are not responsible for lost or damaged merchandise that has been shipped to us. Please retain your shipping receipt.